An automation project is justified by measurable gains. You still need to define the right indicators before starting.
Measuring the starting point
Time the current process, count errors and rework, note processing times. Without a baseline, you cannot prove the gain.
Indicators to track
- Time spent per case.
- Error or rework rate.
- End-to-end processing time.
- Team and customer satisfaction.
Share these results regularly: they help win team buy-in and fund the next projects.